When outsourcing your IT, service assurance is a crucial element for many businesses. We’ve got you covered, from performance management to SLA monitoring. You can trust us to deliver on what we say we will.
Our monitoring tool, Datto RMM enables us to monitor, track and report on faults to clients IT infrastructure, providing you with insights on when and where a fault occurred so you can be assured nothing is missed.
Another element of our service assurance is performance management. For us that means proactively ensuring IT infrastructure is performing at its highest level. We can also provide clients with monthly health checks as part of our managed IT service which includes:
One element of our Quality of Service (QoS) Management is network traffic management, put simply this means saving some of your bandwidth for VoIP to ensure your phone quality is always at a certain level no matter what else is using internet.
All of our clients have access to a Technical Account Manager to provide further service assurance for your business. Our Technical Account Managers are here to provide:
Get in touch with us today to find out more about our service assurance.
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