01225 816280 |

01225 816280 |

IT Support for Bristol and beyond

IT support is the foundation of our business, and it’s how we’ve built great relationships with clients for the past 25+ years. We understand that when something goes wrong, it can put your whole business on hold, ultimately losing you money. Our Bristol based, IT helpdesk provide expert advice, delivered in a way that’s clear to you. At MDS Technologies we act as an extension of your team – providing IT support, effectively and efficiently is our main priority.

managed it - support

Features

  • Engineers who Speak your Language: Although our engineers have an in-depth knowledge of a wide range of information technologies and solutions they always speak to you in plain English.
  • Preventative Support: When an issue arises we don’t want it to happen again, and neither do you. That’s why our engineers will thoroughly explore the problem and put measures in place to try to prevent it happening again. A ‘quick fix’ is rarely a good fix.
  • Nationwide IT Support: Don’t be fooled by our name, MDS Technologies provides IT support for clients across the UK, with customers spanning from London, all the way up to Scotland. With 95% of issues being resolved entirely remotely, location doesn’t hold us back.
  • Fully Outsourced or Extension of your Team: Whether you already have an in-house IT department or not, we can support you. If you don’t have an internal team then fully outsourcing could cost less than hiring, training and developing a new team. If you do have an IT manager or entire IT team we are available for additional support as and when required.

IT support options

Fully Managed IT Solution

If you want more than just break-fix IT support then consider our all encompassing fixed rate Managed IT Solution. We deliver proactive support with the help of our Remote Monitoring and Management, identifying and resolving issues before they become bigger problems.

  • 1 fixed price: make budgeting easier with just 1 supplier
  • Bespoke bundles: if you require antivirus, email scanning, cloud services or any of our other solutions we can bundle this into your package

Credit Based Support

A fully managed IT solution isn’t right for everyone. If you already have an in-house IT resource, you may only require occasional (ad hoc) support. That’s why we also offer credit-based IT support. Simply purchase the number of support ‘credits’ (hours) required and top up when you need.

  • Only pay for what you use
  • Easily top up when you run out

Want to find out more?

Get in touch with us today for more information about outsourcing your IT support

let's talk