01225 816280 |

01225 816280 |

Combined Capabilities: End User Support

As a result of our recent merger with Bristol IT Company, MDS Technologies are now able to offer an enhanced portfolio of IT products, services and solutions. Over the coming months we’ll be showcasing these and invite you to contact us to find out more as we release the details.

Historically, MDS has specialised in assured managed cloud and hosted solutions, for government and public sector organisations as well as businesses who require elevated security or truly sovereign based platforms and services.  Now with the creation of Assured Digital Technologies, the combined entity for the two merged companies, MDS clients have access to a significantly greater range of IT services from the same supplier.

For this post, we’re focussing the spotlight on end user support.

IT support is the bread and butter for Bristol IT, who have been supporting SME clients for over 30 years. Their central Bristol based helpdesk compromises of experienced and passionate engineers who provide easy to understand user support in a knowledgeable but friendly manner. They act as an extension of your team, interacting and working tirelessly to resolve clients’ issues so they can get back to work quickly and without the frustration that frequently arises from prescriptive service desk support models. With a proactive approach to IT support using the latest monitoring tools, potential issues can be identified and dealt with before they become disruptive or threaten the ability of the users or business to operate normally.

To ensure customer service levels are kept to a consistently high standard, clients are invited to complete a short survey after every closed ticket, rating their experience with the helpdesk.

Below are just a few comments we’ve received in the last year about our support service:

  • “Very fast & Prompt action to resolve issue (Great job)”
  • “Great team – always so helpful!!”
  • “Great service as always”
  • “Super quick & helpful”
  • “Problem sorted straight away.”
  • “Always respond with quick and professional advice and fix any issues promptly”
  • “Extremely quick and efficient. Thank you!”
  • “Excellent customer service, patience and persistence with the computer problem”
  • “Very prompt, clear and friendly advice.”
  • “Excellent response time, problem solved in less than ten minutes.” 
  • “Fantastic service as always”
  • “Very good, efficient and friendly service.”
  • “All perfect as usual. Thank you.”

By combining the capabilities of MDS Technologies and Bristol IT Company who are both highly regarded as a trusted and safe pair of hands, Assured Digital Technologies can deliver an all encompassing and compelling solution that means you only need to work with one trusted supplier for a multitude of IT services. Get in touch for more information.