Managed Services

Know you can rely on your IT

We believe you should have the assurance that your critical IT platforms won’t let you down. Our ITIL-aligned Managed Services give you that peace of mind, so you can focus all your attention on what your organisation does best.

Whether you’re running in the cloud, on physical hardware, or a hybrid, we can provide a tailored package of services that enhances your IT estate, from security and monitoring to full software services – all backed by a service level agreement (SLA).

You can select any number of our service options, which bring together our own capabilities and best-of-breed off-the-shelf products. Packaging services in this way means you benefit from the efficiency of a single point of contact, one contract for all your managed services and a 24-7 service desk.

Service options

Enhance your critical IT platforms by selecting appropriate components from our Managed Services catalogue.

Why choose us?

With MDS as your managed service provider, you enjoy the convenience of a tailored service package without the need to manage multiple suppliers. Our 24-hour service desk becomes your single point of contact, so you always know who to call.

We can manage your full IT stack, from infrastructure up to application level, regardless of where it’s running (though our SmartHands service requires your physical servers to reside in our data centres). All our Managed Services work is carried out by security-cleared staff, using ITIL-aligned service management processes.

Plus, you get the flexibility and responsiveness of working with an SME, backed by our ethos of always doing the right thing for our customers.

Key points

  • Flexible, tailored packages of infrastructure, platform and software services
  • 24-7 service desk, operated by security-cleared, UK-based engineers in our data centres
  • Single point of contact for all queries relating to your managed services and platforms
  • Management of cloud and physical environments in our own data centres and elsewhere
  • ISO 9001:2008, ISO 27001:2013 and Cyber Essentials PLUS certifications
  • Established processes for working with third-party application suppliers to support the underlying platforms

Successful start for global firm’s cloud journey

Global pharmaceutical software company begins its journey to the cloud in partnership with MDS

As the healthcare sector evolves to using digital services, these need to be fully up to the task: well-designed and available whenever they’re called upon. The higher the profile of the service, the more important this is.

Our customer provides software to the pharmaceutical and healthcare markets worldwide. Its products are used by tens of thousands of pharmacy professionals in the UK alone.

Read more

Talk to us

Want to know more? We’d love to hear from you. Give us a call or send us an email today.

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Assured Managed Cloud

Unsure of how to keep your Cloud service properly maintained? We can help you. Our team of experienced engineers and architects will help guide you through selecting the right components, designing the most appropriate cloud solution (IaaS, PaaS or SaaS) that meets your requirements and then provide the level of operation that you need.
We take our customer’s security very seriously. Our Technical and Customer Services teams are security cleared to provide the peace of mind that the people supporting you are trustworthy. Our services are underpinned by industry recognised procedures that align to the ITIL best practices for Service Delivery. We will share these with you so that together we can agree the best way to work together. Our security procedures have also been externally verified to ensure that we operate in a safe and consistent manner – we are certified by LRQA for ISO27001 and ISO9001, and we are also certified for Cyber Essentials Plus.

Our partners

  • UKCloud
  • Ark Data Centres
  • Assuria
  • Computer Network Defence (CND)
  • Deep-Secure
  • Thales